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Price Promise
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At Smart Home Sounds we pride ourselves on customer satisfaction and would like our customers to be 100% happy with their purchase.
We offer 30-day hassle-free returns and personalised service from real-life people. If an item doesn't meet your expectations, simply return your item to us in its original condition and packaging within 30 days for a full refund or exchange.
Exclusions:
For hygiene reasons we cannot accept the return of in-ear headphones that have been opened with the seal broken.
Video games cannot be returned if the seal is broken (unless faulty)
Want to return a faulty or damaged product? No worries - Smart Home Sounds will arrange a collection or exchange should this be necessary.
Enjoy crystal clear vocals and an impressive 20 hour battery life with the Sony WF-C500 wireless in-ear headphones. With an array of colours available, simple control and an IPX4 moisture rating, the WF-C500s are the perfect choice for day-to-day wear.
5.8mm neodymium full-range dynamic drivers
Easy control using on-earbud touch controls.
Bluetooth 5.0
Voice assistant integrated (using your phone’s native assistant)
IPX4 steam and moisture resistance
Impressive 20 hour battery life and Quick Charge feature
DSEE Audio Enhancement
Crystal Clear Audio
A pair of 5.8mm neodymium full-range dynamic drivers power the Sony WF-C500 to give you a lively and accurate soundstage perfect for listening to music, radio, podcasts or other audio formats. The WF-C500s can also be used for voice calls thanks to their in-built microphone array. The sound signature can also be adjusted using the EQ settings in the Sony Headphones Connect App.
Sony employs a Digital Sound Enhancement Engine in the WF-C500s that can upscale audio to a closer to hi-res quality. This can be turned off on the earbuds if it’s not for you, but offers the option of higher quality streaming without needing to make any changes to your media library or streaming choices.
Built for on the go
Simple Control
When on the go, the Sony WF-C500s can be fully managed using control buttons on the earbuds themselves for functions such as play/pause, volume up/down, skip forwards/ backwards and accepting or rejecting calls.
The Sony WF-C500s also support single earbud use so if you’re in the office or out on a run and want to keep one ear to what’s happening around you, you’ll be able to put one earbud back in the charging case whilst still enjoying your tunes through the other one.
Bluetooth 5.0
Stable and Reliable Connection
Using Bluetooth 5.0 the Sony WF-C500 are compatible with SBC and AAC codecs. Bluetooth 5.0 promises a more stable connection with a longer 10m range, perfect for setting your phone down in the gym or away from your desk but staying connected throughout.
Through this Bluetooth connectivity, it’s also possible to make use of your phone's native Google Assistant or Siri voice service for hands-free control of your music or audio. Voice assistant can be woken up by pushing control buttons on the earbuds themselves.
10 Hour continuous use
Lengthy Battery Life
From just one charge, you’ll be able to play the WF-C500 earbuds for 10 hours continuously without needing to reach for a powerpoint to recharge. What’s more is that the charging carry case holds an additional 10 hours of battery, making the WF-C500s the perfect choice for a long day of work, exercise or commuting.
The WF-C500s also support quick charge, meaning from just 10 minutes of charge time for an additional hour + of battery life.
IPX4 Rating
Durable, Stylish Design
With a range of colour choices available, there’s a pair of WF-C500s for everyone. Their discreet charging carry case makes it easy to slip the earbuds into your bag or pocket when on the go, and their IPX4 weather rating gives users protection against moisture and splashes - perfect for the gym or using outside.
Not only designed to be durable and functional, the WF-C500s have also been developed with sustainability in mind as no plastic is included in the outer packaging.
The compact 20 hour battery life longwear in-ear wireless headphones from Sony.
Get true peace of mind with our FREE extended 6 year warranty on every Sonos product bought from us
True Peace Of Mind With Our 6 Year Sonos Warranty
We endeavour to provide the best service possible & go the extra mile. We are so impressed with the build quality of all Sonos products, we offer an automatic 6-year extended warranty on all Sonos products at no extra cost, giving you complete peace of mind.
If your product becomes faulty in the first 6 years from purchase, we will repair or replace your unit with a brand new item. If the product is unrepairable and the model purchased is no longer available, you will be issued with a store credit for the full value paid of the failed product.
How do I activate my 6-year Sonos warranty?
The good news is you don't need to follow any additional steps to activate your extended 6-year warranty. No paperwork is required as this process is done digitally.
Your warranty starts from the date your speaker is first activated
We will be able to obtain all your details from the serial number of your registered product.
All batteries will be covered by the standard manufactures warranty
This warranty does not cover products installed for commercial use.
We promise you'll love your new purchase. If you don't, we'll refund you with no questions asked!
OUR 30 DAY HASSLE-FREE RETURNS POLICY
At Smart Home Sounds, we strive to offer the best service possible for our customers and only sell and recommend products we have tried, tested and love ourselves. However, the best way to know if a product is right for you is to test it yourself.
For a risk-free purchase, we’ve given you 30 days to test out your new items and if you’re not 100% satisfied, we’re happy to refund your order with no questions asked.
Return costs for non-faulty items are the responsibility of the purchaser as our standard shipping is free.
All we ask is that all items are sent back as received, in their original condition and with the original packaging, manuals & components.
HOW DOES THE RETURNS POLICY WORK?
Place an order with Smart Home Sounds on any qualifying items (look for the 30 days hassle-free returns icon on the product page)
Your 30 Days start when your order arrives. Test and enjoy your new purchase from the comfort of your home over the next 30 days. Not applicable on in-ear headphones.
If, for any reason, it’s not quite what you expected and you’re not 100% satisfied, simply get in touch with our team via email, phone or live chat and we will start the return process for you.
Start collecting your points today to spend on future purchases from SHS.
What are SHS Loyalty Points?
We love rewarding our loyal customers - that's why you'll earn SHS Loyalty Points for every pound you spend on gaming purchase from us which can be spent on future purchases!
How do I earn SHS Loyalty Points?
You will earn 10 Loyalty Points for every £1 spent.
An average £50 game will earn you £1.25 to spend on future purchases.
Points will be earned on any gaming purchase made at Smart Home Sounds.
You must create a Smart Home Sounds account to collect your points. Points earned will then show in your SHS account.
Points are added to your account 30 days after purchase.
How do I spend my SHS Loyalty Points?
400 SHS Loyalty Points equate to £1.00 to spend on future purchases.
You can spend your SHS Loyalty Points on any product on our website from future games to headphones, speakers, TVs and more.
Click 'Spend Points' at checkout to apply your points - points cannot be used alongside any other coupons or discount codes.
If you return your order, any points spent on that order will be reimbursed. Any points earned on a returned item will be rescinded. Please allow up to 7 working days for your points to adjust in your account.
Shop with confidence this festive period. If they don't love it, return it!
Our Extended Christmas Returns
We've extended our normal returns for the festive season. Any gifts bought between 27th October 2023 and 22nd January 2024 can be returned up until 31st January 2024.
How does the returns policy work?
If a gift is unwanted, customers must contact Smart Home Sounds by the 31st January 2023 via phone, email or live chat. Our team will assist you in the returns process.
Items must be fully unopened and sealed. Return postage will be at the cost of the customer.
If the unwanted item is opened, this will revert to our regular 30 days returns policy.
Faulty items will follow our standard returns procedure.
FREE Extended 5 Year TV Warranty
True peace of mind on your new TV purchase
Enjoy your entertainment worry free
Extended 5 year warranty gives you peace of mind that you're covered for longer.
How do I activate my 5 Year Warranty?
Sony
Simply submit your extra warranty request from the moment of purchase up to 90 days after purchase.
You will need your TV serial number to make your claim.