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About Us

Sonos really is the new way to listen to music. Stream all the music on Earth in every room of your home. Wirelessly, with great HiFi Sound.

We fell in love with the Sonos system when it was launched in the UK back in 2006. It provided a real DIY multi-room music system for the home. Customers fell in love with how easy it was to set up, and most importantly the quality of the HiFi sound. Now 8 years on with the launch of the PLAY:5 & more recently the excellent value PLAY:3, Sonos is becoming more readily available to everyone. When you team that up with the integration of popular music services such as Spotify, Napster & 1000s of free internet radio stations, you are spoilt for music choice.

Why Choose Smart Home Sounds

We are aware there are a lot of retailers who offer Sonos products in-store & online. When we started selling Sonos products 8 years ago we realised our support needed to match the quality of the Sonos product. Today, we are confident to say our shopping experience & support will be hard to beat anywhere. We offer a price beat policy on genuine UK Sonos stock, free next day 1hr timed delivery with Saturday & Sunday at no extra cost, plus once you buy from us you will be entered into our loyalty scheme which guarantees you money off your next Smart Home Sounds purchase.

We are also aware a lot of retailers make the above claims, and use their own in-house review sites to document this. We believe this offers a biased view to the customer, and have instructed an independent google verified review site to monitor all service & support. Please feel free to read our customer reviews here.

The Smart Home Sounds 6 Year Guarantee

Get true peace of mind with our FREE extended 6 year warranty on every Sonos product bought from Smart Home Sounds

Terms & Conditions

  • Valid only on Sonos products purchased from Smart Home Sounds after 18th May 2017
  • The extended 6 year warranty does not start again from the beginning on the replaced product. For example, if one product develops a fault within the first 6 years of purchase, the replacement product will only be entitled to the 2 year standard manufacturer’s warranty thereafter or for the rest of the 6 year warranty period, whichever is longest. 
  • If a problem arises after 2 years the cost of sending the faulty unit back to us will be incurred by the customer as items are sent out at Smart Home Sounds cost.
  • Every claimed-faulty product will be individually tested to determine the problem. A repair will be attempted but if the product is beyond repairable, a brand new like-for-like replacement will be issued. If a new generation model was made before the fault of the original product developed, a store credit of the full value of the faulty product will be issued.
  • Accidental and water damage will not be covered.
  • Any systems that have been tampered with or modified will void the 6 year guarantee.

Support

At Smart Home Sounds we are experts in Sonos. Our trained team can help you select the system that is right for you. Once you have chosen your system, we can help you with the set up and configuration of your Sonos product.  Should problems arise, please contact us on 01452 548299 or email info@smarthomesounds.co.uk for any support issues.

Out Of Hours Technical Support

If you are experiencing technical difficulties with your Sonos equipment and it is out of our working hours, you may wish to contact the Sonos Technical Support team who will be more than happy to help on 0808 234 6596. Their working hours are Monday to Friday 9am - 5pm. Alternatively, leave us a voicemail or email our support team.

Delivery

Now Including Free Saturday or Sunday Delivery!

We offer FREE next day delivery on all orders. We guarantee next day delivery 99% of the time. Orders placed before 4pm (Monday to Friday excluding public holidays) will be dispatched same day for the next day delivery. If items are ordered after 4pm on Thursday or before 4pm on Friday they will be dispatched on a 1 hour timed Saturday delivery (orders over £150 only). If Sunday delivery is required please state this in the comments box. Orders placed after 4pm on Friday will be processed the following Monday for next day delivery.

If items are out of stock, you will be notified immediately, and given a new delivery date.

All deliveries will have email & text notifications enabling you to track your delivery every step of the way. You will be allocated a delivery slot of 1 hour. We know how frustrating it can be waiting in all day for a parcel. Next day delivery excludes Ireland, which will be a 2 day delivery with additional cost. Please call or email for details.

Installation Service

At Smart Home Sounds, we can offer a professional installation service of your Sonos system. Being a sister company to InsideOut Technology, not only can we help you with your Sonos installation, we can also offer other aspects of home entertainment and home automation. Please call or email for further information.

Loyalty Scheme

Every customer who buys from Smart Home Sounds will receive a promo code for money off their next Sonos zone. We do this as we are sure once you experience Sonos in your home, together with Smart Home Sounds excellent support, you will want to use us again, and more importantly, add more Sonos zones to your home. If you do not wish to receive these special offers, please let us know in the comments box when making your purchase.

Win an iPad Mini when you buy from Smart Home Sounds

From Febuary the 3rd if you buy a Sonos product from Smart Home Sounds you will automatically be entered for a chance to win an iPad mini! We will randomly choose one customer who has bought from us in the last 60 days. Our first winner will be announced on the 5th of April 2014. We will be posting past winners on our Sonos Blog from then on. *